IT Services

Wi-Fi calling

If you have poor mobile phone reception, but are connected to a Wi-Fi network, you can use Wi-Fi calling to make phone calls or send text messages. It is available on most University mobile phones and can be turned on in the phone settings.

Calls and texts made via Wi-Fi calling are charged the same as normal and come out of your calls and texts allowance (if you have one).

You will not be able to use Wi-Fi calling if you do not have a data enabled call plan. Wi-Fi calling does not use your data allowance, but your data connection needs to be enabled on your phone for Wi-Fi calling to work.

On the Vodafone website you can check whether your model of phone supports Wi-Fi calling and follow instructions to set it up.

• Vodafone: Wi-Fi calling

Troubleshooting

If Wi-Fi calling doesn’t seem to be working on your phone, please try the following steps:

• Turn your phone off and back on again
• Put your phone into Airplane mode (note this will disconnect your Wi-Fi and cellular connection), then turn Wi-Fi back on

Check:

• Your model of phone supports Wi-Fi calling
• Your tariff includes a data allowance
• You have enabled Wi-Fi calling in your phone’s settings

Help and support

If your phone isn’t showing the Wi-Fi calling option in the settings, or Wi-Fi calling isn’t working, please report it to the IT Support Centre.

• IT help and support