Help and support (The University of Manchester)

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Welcome to new students

Hello to all new students at The University of Manchester! Ensure you've signed up for your IT account and set up Duo so you can access Blackboard and your Microsoft 365 account. You'll also need to make sure you've followed the Ten steps of registration.

There's lots of information on our website, including how you can access Wi-Fi with eduroam, find a PC on campus, use the printers, download free Microsoft 365 software and more.

If you need IT help - just get in touch!

Close up of Support Portal

Support Portal

Make a request, report a fault, or access the Knowledge Base to find solutions and instructions for your IT

A hand holding a Wi-Fi signal

Connect to Wi-Fi with eduroam

Set up your computer and mobile devices to access University Wi-Fi

Get in touch

Telephone IT support is available 24 hours a day, 7 days a week. Call us on: 0161 306 5544

In-person IT support

Student IT support, provided by the Library (9am-5pm Mon-Fri): Library student IT support

If you don't have an IT account or are unable to log in:Contact us via the Guest Portal

Illustration of a hand holding a smartphone with Duo Mobile on the screen

Duo 2-factor authentication

Set up your devices to access Duo

Blackboard

eLearning and Blackboard

Support for Blackboard, your online course materials and Turnitin

Service availability

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