IT Services

Help and support


Complete the online form to log a problem or request a service.

Knowledge Base

Search our Knowledge Base for technical guidance, instructions and common queries:


  • +44 (0)161 306 5544 (or extension 65544)

Telephone support is available 24 hours a day, seven days a week.

In person

Visit our walk-up Service Desks at the Joule Library, Main Library or Alan Gilbert Learning Commons:

Log in issues

If you are unable to log in, try resetting your password via the IT Account Manager or contact us using this form:

Talk to us

We welcome all comments, criticisms, congratulations and suggestions about our services.

Response times

We aim to answer your calls within two minutes and resolve 75% of all requests within one working day. Requests that need to be looked at in more detail will receive an initial response within two working days. Urgent requests will be dealt with as quickly as possible.

Life buoy on wall

Help and support

Problems logging in?

If you need to contact us but cannot log in, please complete the following form: