IT Services

Help and support

Support Centre online

Login to our Support Centre online to log a request, book an appointment for an IT visit, or search the Knowledge Base.


  • +44 (0)161 306 5544 (or extension 65544)

Telephone support is available 24 hours a day, seven days a week.

In person

Walk-up help and support is available at the Kilburn Building from 9am-5pm Monday to Friday. Help and support is also available at Joule Library, Main Library or Alan Gilbert Learning Commons.

Response times

We aim to answer your calls within two minutes and resolve 75% of all requests within one working day. Requests that need to be looked at in more detail will receive an initial response within two working days. Urgent requests will be dealt with as quickly as possible.

Talk to us

We welcome all comments, criticisms, congratulations and suggestions about our services.

Life buoy on wall

Help and support