Use the Knowledge Base for information, instructions and guidance.
Login to our Support Centre online to log a request, book an appointment for an IT visit, or search the Knowledge Base.
Telephone support is available 24 hours a day, seven days a week.
Walk-up help and support is available at the Kilburn Building from 9am-5pm Monday to Friday. Help and support is also available at Joule Library, Main Library or Alan Gilbert Learning Commons.
If you are unable to log in, try resetting your password via the IT Account Manager or contact us using this form:
We welcome all comments, criticisms, congratulations and suggestions about our services.
Our IT Partners are the face of IT Services. They manage the relationship between our customers (e.g. students and staff) and our central IT Teams.
Our IT Partners play a key role at a strategic level in initiating projects, engaging with customers and identifying future IT requirements for the University. They represent the following areas:
To contact an IT Partner, please see the 'Leadership team' section:
We aim to answer your calls within two minutes and resolve 75% of all requests within one working day. Requests that need to be looked at in more detail will receive an initial response within two working days. Urgent requests will be dealt with as quickly as possible.