Login to our Support Centre online to log a request, book an appointment for an IT visit, or search the Knowledge Base.
Telephone support is available 24 hours a day, seven days a week.
Use the RightAnswers Knowledge Base for information regarding Blackboard, eLearning and related subjects.
Walk-up help and support is available at the Kilburn Building, Joule Library, Main Library or Alan Gilbert Learning Commons. The Kilburn Building support centre is open from 9am-5pm Monday to Friday.
If you are unable to log in, try resetting your password via the IT Account Manager or contact us using this form:
We welcome all comments, criticisms, congratulations and suggestions about our services.
Our IT Partners are the face of IT Services. They manage the relationship between our customers (e.g. students and staff) and our central IT Teams.
Our IT Partners play a key role at a strategic level in initiating projects, engaging with customers and identifying future IT requirements for the University. They represent the following areas:
To contact an IT Partner, please see the 'Leadership team' section:
We aim to answer your calls within two minutes and resolve 75% of all requests within one working day. Requests that need to be looked at in more detail will receive an initial response within two working days. Urgent requests will be dealt with as quickly as possible.