2-factor authentication for staff and PGRs

An extra layer of IT security which requires you to verify your identity when you log in to certain systems and services. The University’s 2-factor authentication service is provided by Duo.

How does Duo work?

In addition to entering your University username and password, you verify your identity through something that you have with you – your 2-factor device.

The easiest and recommended way to authenticate is by using the Duo Mobile app on a smartphone or tablet and responding to a push notification. You can also use the Duo Mobile app to generate a passcode to login with - you don’t require a phone signal or internet connection for this option.

The University IT Account Manager offers self-service options to manage your authentication method and devices.

Important: When you sign in to the IT Account Manager to set up Duo, we strongly recommend that you sign in on a computer, rather than a phone or tablet. When setting up Duo, you must not skip any of the setup process. You will be asked to scan a QR code with your phone or click a link; you must do this or your access to University services will be delayed.

2-factor authentication

Duo is used to authenticate your access to a growing number of systems and services including:

  • Microsoft 365 (including University email)
  • The Blackboard online learning system
  • The GlobalProtect VPN
  • The MyView HR system (where pay information and personal details are stored)
  • QualtricsXM

When you log in to these systems you need to verify your identity using our 2-factor authentication service from Duo.

Help and support

If you need any further help or advice, contact the IT Support Centre: