IT Services

Returning after a break - information for students

Have you returned with any new gadgets? Or have you forgotten your password after the Christmas break? Follow our guidelines to get back online.

Can't remember your password?

After returning from a break, you might have forgotten your password. If you have, don't be embarrassed; you aren't the first to do it, and we're sure you won't be the last!

You can recover your IT account and set a new password through the IT Account Manager, which will make it easier for you to get up and running again.

• IT Account Manager: Account Recovery Service
• Keep yourself safe - advice about your password

Have you returned to University with any new gadgets?

If you've arrived back after a break with a new laptop, phone or tablet, we have instructions on how to get it set up on some of our services.

Firstly, you'll probably want to connect your device to the Eduroam Wi-Fi network:

• Eduroam Wi-Fi

After you've done that, if you want to access your University email on your device, we've got instructions for that too:

• Undergraduate and Postgraduate Taught student email

Taught students can download Microsoft Office 365 for free, to use on their own laptop or mobile device:

• Office 365 for taught students

If you’re a student in a Hall of Residence and you’re planning to plug a new laptop or games console into a wired connection, you’ll need to register its MAC (physical) address. Log into your Hornet Account and follow the instructions to change it. Plugging your laptop in without registering it will automatically redirect you to the Hornet login page.

• Hornet Account Login
• Hornet Help and Support

Help and support

If you need any more help, you can find out more information through the IT Support Centre:

• IT Support Centre

If you're a postgraduate researcher, or member of staff, find more information on Duo, GlobalProtect and Email:

• Returning after a break (staff and postgraduate researchers)