Returning after a break

Can't remember your password?

After returning from a break, you might have forgotten your password. If you have, don't be embarrassed; you aren't the first to do it, and we're sure you won't be the last!

You can recover your IT account and set a new password through the IT Account Manager, which will make it easier for you to get up and running again.

Have you returned to University with any new gadgets?

If you've arrived back after a break with a new laptop, phone or tablet, we have instructions on how to get it set up on some of our services.

Anyone who uses their phone for 2-factor authentication will need to register any new devices they want to use.

If you have a new phone but have kept the same number, you can simply reinstall the Duo Mobile App and download your back-up Duo data from your cloud storage, if you enabled Duo Restore on your smartphone.

If you have a new phone number, or if you did not allow Duo Restore, no longer have access to your original 2FA Duo mobile app device and need to set up a new phone/tablet, please contact us for assistance.

Next, you'll probably want to connect your device to the eduroam Wi-Fi network:

You might want to set up Microsoft 365 on your device so you can access Microsoft 365 applications, such as Word, Excel, OneDrive, Outlook, PowerPoint, Microsoft Teams, as well as all your documents and files:

After you've done that, if you want to access your University email on your device, we've got instructions for that too:

If you’re a student in a Hall of Residence and you’re planning to plug a new laptop or games console into a wired connection, you’ll need to register its MAC (physical) address. Log into your Hornet (Halls of Residence Network) Account and follow the instructions to change it. Plugging your laptop in without registering it will automatically redirect you to the Hornet login page.

If you need any more help, you can find out more information through the IT Support Centre or the Hornet Help and Support Pages.