Returning after a break

Can't remember your password?

After returning from a break, you might have forgotten your password. If you have, don't be embarrassed; you aren't the first to do it, and we're sure you won't be the last!

You can recover your IT account and set a new password through the IT Account Manager, which will make it easier for you to get up and running again.

Have you returned to University with any new gadgets?

If you've arrived back after a break with a new laptop, phone or tablet, we have instructions on how to get it set up on some of our services.

Staff and Postgraduate Researchers who use their phones for 2-factor authentication will need to register any new devices you want to use. If you have kept the same phone number, you can log into the IT account manager, click Add a new device and choose the call me option:

If you have a new phone number, you will need to contact us.

Next, you'll probably want to connect your device to the Eduroam wireless network:

You might want to set up Microsoft 365 on your device so you can access Microsoft 365 applications, such as Word, Excel, Outlook, PowerPoint, Microsoft Teams, as well as all your documents and files:

After you've done that, if you want to access your University email on your device, we've got instructions for that too:

If you want to read email on your own computer using software such as Outlook or Thunderbird, or connect remotely to your University computer, you will need to install the GlobalProtect Virtual Private Network (VPN) software.

  • GlobalProtect VPN
    Note: You no longer need to use VPN to access Library e-resources.

If you’re a student and you want to access a PC cluster machine remotely, from home or on the go, you need to use Microsoft Multi-Factor Authentication (MFA) to do this. Firstly, you’ll need to register to use MFA.

If you’re a student in a Hall of Residence and you’re planning to plug a new laptop or games console into a wired connection, you’ll need to register its MAC (physical) address. Log into your Hornet Account and follow the instructions to change it. Plugging your laptop in without registering it will automatically redirect you to the Hornet login page.

If you need any more help, you can find out more information through the IT Support Centre or the Hornet (Halls of Residence Network) Help and Support Pages.