New staff

Help and support

There are three easy ways to get IT help and support:

  • The online Knowledge Base lets you find answers to common enquiries
  • A dedicated telephone support line 0161 306 5544 (ext. 65544) connects you with IT support 24 hours a day, 365 days a year
  • In-person IT support in the Kilburn Building

Our services

Further details of our services can be found in the IT Service Catalogue:

Setting up your IT account

Your IT account gives you access to University services including email, University computers and much more. Use the IT Account Manager to activate your account. You can use this site to sign up for additional services such as 2-factor authentication, change passwords and adjust your account details. Enter password recovery details in case you forget your password.


On the University's Staff Learning and Development website, you can find a range of resources developed to support you to develop your digital capability, work productively with Microsoft 365 and have the digital skills and systems knowledge to be effective and confident in your role. You can also find detailed information about Microsoft 365 on our website.

Email and calendar

You will have a mailbox on the Microsoft 365 email service. This can be accessed via computer, mobile devices or on the web. You can use your calendar to set up meetings, share calendars and to view colleagues’ appointments.


Your computer and data can be exposed to a number of threats which can jeopardise the confidentiality, integrity and availability of your work. You must not share your University password with anyone.

There are a number of regulations and guidelines covering the use of IT, that as a member of staff you must abide by, these are covered on the IT Policy webpage. For wider information and to find out how to use IT securely visit the IT Security pages.

You will also need to sign up for 2-factor authentication.


Use the eduroam network on your phone or other mobile device to connect to Wi-Fi. Eduroam is the preferred Wi-Fi network, as it re-connects automatically, and you can connect to the eduroam network at any University worldwide which also uses eduroam.


Specialist IT support is available for research related computation and associated activities at the University and is provided by a dedicated team in each faculty together with teams in IT Services and the Library. Please see the 'IT Services for Research' section for more information about our services, including research computing clubs and training.