Mobile telephony services
This service involves the purchase and administration of all University mobile phones and SIM cards. Mobile network connectivity and all handsets are provided through Vodafone with a number of products and tariffs available.
For further information and a list of products/tariffs, please see the IT Services Mobile Phones and Devices Information Page
Features
- Purchase of all University mobile handsets and SIM cards
- Guidance through the ordering and delivery process
- Mobile number administration
- Short dial number availability
- Billing, warranty and insurance
Eligibility
All members of University staff are eligible to use this service upon request and provision of funds.
Service Level Agreement (SLA)
We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.
Availability
This service is available 9am-5pm, Monday to Friday.
Support hours
8am - 5pm, Monday to Friday.
How to request/access
Request the service through the Support Portal:
Alternatively, you can speak to IT Support by calling +44 (0)161 306 5544 (or extension 65544) or visit a walk-up IT Desk
