Telephony services
We offer a range of telephony services across the University to ensure staff are able to communicate easily via phone, access voicemail and create pick-up groups where appropriate.
Features
- Voicemail
- Telephony equipment and moves
- Telephone Interactive Voice Response (IVR)
- Managing faults
- Creating and managing pick-up and hunt groups
- Managing new sockets and new numbers
Eligibility
Any member of University staff who require a telephone with an extension number are eligible for this service.
Service Level Agreement (SLA)
We aim to respond and to resolve your query/request within five working days. The response time will be adjusted accordingly, dependent on the scale of the request.
Availability
This service is available 9am – 5pm, Monday to Friday.
Support hours
9am – 5pm, Monday to Friday.
How to request/access
Request the service through the Support Portal
Alternatively, you can speak to IT Support by calling +44 (0)161 306 5544 (or extension 65544) or visit a walk-up IT Centre