IT Services


Walk-up IT support

Visit one of the walk-up IT support desks for face to face practical advice. No appointment necessary.

Main Library

  • Building 55 on the campus map
  • Top of the escalator in the Blue 1 area
  • Monday to Friday, 9am to 5pm.

Joule Library, Sackville Building

  • Building 1 on the campus map
  • Library entrance is on the E floor
  • Use the entrance on Granby Row
  • Monday to Friday, 9am to 5pm

Alan Gilbert Learning Commons (AGLC)

  • Building 63 on the campus map
  • Walk-up support desk is on the right, through the revolving doors
  • Monday to Friday, 9am-9pm
  • Saturday and Sunday, 9am to 5pm

Kilburn Building IT Support Centre

  • Building 39 on the campus map
  • The Kilburn building is currently being refurbished, please follow the signs for the temporary IT support desk
  • Monday to Friday, 9am to 5pm

Support provided

All walk-up support desks will help with IT account queries, connecting laptops, smartphones and tablets to email, eduroam Wi-Fi and Virtual Private Network (VPN).

The Kilburn Building IT Support Centre helps staff and students, helping with all University supported services, and full support for University owned IT equipment. Support for personal equipment is advice only.

The Library and AGLC support desk helps students with University licensed applications (including Microsoft Office 365), Library/AGLC PC cluster support, and advice on software setup, troubleshooting, virus removal and general IT guidance.

Main Library

Main Library

Sackville Building

Sackville Building

Alan Gilbert Learning Commons

Alan Gilbert Learning Commons

Kilburn Building

Kilburn Building