Managed device
This service provides devices with university configuration which has a standard set of applications set up and maintained in the background using automated processes run by IT Services. Additional applications which have been packaged are available for through the software distribution service. The services includes support with software, security, permissions and more to make sure you have access to the things you need, securely.
Features
- Consistency of operating system configurations across the University
- Centrally managed updates to keep devices secure and up-to-date
- Configured for use of university systems
- Enables the deployment of applications without the need for user interaction when packaged
Eligibility
All members of University staff and students are eligible to use this service.
Service Level Agreement (SLA)
We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.
Availability
This service is available 24/7 subject to device availability.
Support hours
8am - 5pm, Monday to Friday.
How to request/access
Request the service through the Support Portal
Alternatively, you can speak to IT Support by calling +44 (0)161 306 5544 (or extension 65544) or visit a walk-up IT desk
