Bring your own technology (BYOT)
This service offers IT assistance in the configuration of users’ personal equipment to enable the use of university systems.
Features
- Setting up Wi-Fi and adding users to networks
- Support with VPNs
- Guidance on remote desktops
- Connecting to printers
- Installing software, anti-virus programs and other general advice
Eligibility
All members of staff and all students are eligible to use this service.
Service Level Agreement (SLA)
We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.
Availability
This service is available from 9am – 5pm, Monday to Friday.
Support hours
9am – 5pm, Monday to Friday.
How to request/access
Request the service through the Support Portal:
Alternatively, you can speak to IT Support by calling +44 (0)161 306 5544 (or extension 65544) or visit a walk-up IT Desk
