IT Services

Staff and PGR email

Securing email with 2-factor authentication

IT login changes have been introduced for all Staff and Postgraduate Research Students, with desktop email now protected by 2-factor authentication. Your desktop email will not work unless you have logged into the GlobalProtect VPN using your 2-factor device.

Emails accessed via the Outlook Web App (OWA) will soon be protected too. In addition to entering your University username and password, you will need to verify your identity using your 2-factor device. The easiest way to authenticate is by using the Duo Mobile app on a smartphone.

To get setup with Duo or manage your 2-factor devices, go to IT Account Manager and sign in:

Accessing a mail account

The 'Accessing a mail account section' also contains information about how to access shared mailboxes and manage other mailboxes.

Good email practice

The following pages provide advice around managing your email account effectively:

  • Keep it safeAdvice on how to use email safely, encrypt attachments, avoid viruses and minimise junk email
  • Keep good recordsEmails can be important University records – advice on email record keeping
  • Communicate wellAdvice on how to write email messages that are appropriate, accurate, and easy to read / respond to

Instant messaging (Microsoft Lync)

As an email account holder you also have access to an instant messaging, presence awareness and video call service:


Staff email