IT Services

Demand management

All requests to IT Services are captured through a consistent, formal route, either through the IT Support Centre for standard service requests, or via a demand management system. All services requested that fall outside of the IT Support Centre's standard remit must be raised as Demand Cards in the demand management system and be approved before they can be worked on, no matter how big or small.

More information:

• IT Services Partnership and Engagement Approach with the University

Features

• Management and prioritisation of demand
• Governance oversight for approval
• Dedicated resource to deliver once approved
• Auditing capability in relation to demand

Eligibility

All members of University staff are eligible to use this service upon request and provision of funds.

Availability

This service is available 9am to 5pm, Monday to Friday.

Support hours

9am to 5pm, Monday to Friday.

How to request/access

Your first point of contact for talking to someone about a request for new strategic IT work is a Strategic Demand Manager in the University's Strategic Change Office. They can help you to express and shape your requirements and guide you through the governance process.

For more information on the demand process please visit StaffNet:

• Demand management (login required)