Field services (mobile desk side support)
This service offers a range of IT-based support across the University for both staff and students. This service also includes desk side support for IT requests and issues which can be requested through the IT Support Centre.
Features
- Desk side IT support
- Quick response service for priority requests and issues
- Advice and guidance on a range of IT services
- Application installation and configuration which can’t be fulfilled remotely through the Support Centre
- Hardware maintenance and support
- Assistance with office moves in relation to the IT equipment (excluding the physical moving of equipment)
Eligibility
All members of University staff and students are eligible to use this service subject to PC cluster availability.
Service Level Agreement (SLA)
We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.
Availability
This service is available 9am-5pm, Monday to Friday.
Support hours
8am - 5pm, Monday to Friday.
How to request/access
Request the service through the Support Portal:
Alternatively, you can speak to IT Support by calling +44 (0)161 306 5544 (or extension 65544)
