IT Services


Personal Storage

This service provides secure storage for personal files and documents on the University’s network.

Features

Secure and backed-up (files can be recovered from the past 30 days)Accessible when on campus when connected to the wired network, or off campus if connected to the Virtual Private Network (VPN)Also available online via Eduroam, My Manchester or P drives on the webSize of your P: Drive can be increased

Eligibility

All members of University staff and all students are eligible to use this service.

Service Level Agreement (SLA)

We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.

Availability

This service is available 24/7, availability estimated at 99.9%.

Support hours

8am – 5pm, Monday to Friday.

How to request/access

All staff and students are provided a personal data storage area by default once their account is generated.

Request the service through the Support Portal:

Alternatively, you can speak to IT Support by calling +44 (0)161 306 5544 (or extension 65544) or visit a walk-up IT Desk