IT Services


2-factor authentication

2-factor authentication is an extra layer of IT security which requires you to verify your identity when you log in. As well as your username and password, 2-factor authentication requires that you have an authentication token in your possession allowing you to respond with a tap or a code as you login.

We are using a company called Duo to provide our 2-factor authentication service.

Features

  • The University IT Account Manager offers self-service options to manage your authentication method and devices, including cancelling a device if it is lost or stolen
  • The IT Support Centre also offers management of your authentication method and devices. They are also able to issue a Duo key fob if this method of authentication is chosen

Eligibility

The IT Support Centre also offers management of your authentication method and devices. They are also able to issue a Duo key fob if this method of authentication is chosen.

Service Level Agreement (SLA)

We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.

Availability

Later this year (after the start of the new Academic Year 2017/18) all staff and PGR students will receive an email from IT Services with details of how to register with Duo, our 2-factor authentication service provider.

Support hours

9am - 5pm, Monday to Friday.

How to request/access

Access to the services provided can be requested via the IT Support Centre: