IT Services


2-factor authentication

An extra layer of IT security which requires you to verify your identity when you log in to certain systems and services. The University’s 2-factor authentication service is provided by a company called Duo.

How does it work?

In addition to entering your University username and password, you verify your identity through something that you have with you – your 2-factor device.

There are a range of 2-factor device options to choose from, but the easiest way to authenticate is by using the Duo Mobile app on a smartphone to receive a simple push notification (allowing you to respond with a simple tap) or generate a passcode.

The University IT Account Manager offers self-service options to manage your authentication method and devices.

The roll out of 2-factor authentication

The University’s Cyber Security Programme is rolling out 2-factor authentication to protect key systems and services.

Last November we introduced IT login changes for all staff and postgraduate research students to protect desktop email - Duo is used to authenticate your login to a new VPN called GlobalProtect.

Duo is also used to access:

  • The MyView HR system (where pay information and personal details are stored)
  • The Blackboard online learning system (only if you have a teaching or administrative role within Blackboard)
  • The Outlook Web App (OWA), from Tuesday 6 November 2018

When you log in to these systems you will need to verify your identity using our 2-factor authentication service from Duo.

Help and support

If you need any further help or advice, contact the IT Support Centre:

2-factor authentication from Duo