Going abroad
If you are travelling internationally for work and need to keep in touch with colleagues, the University mobile contract business roaming and international calling solutions covers a wide range of business needs.
The University has a shared data tariff, providing a pooled data allowance across all University contracts. This data is not unlimited and covers both UK and International usage for all staff. It must be used solely for legitimate University-related activities.
Before going abroad
Please check which roaming rate will be charged for the country you are travelling to:
Please turn off background data usage within apps on your mobile device -
Choose your device and then type in “data” in the search box and this will bring up guides to assist you with the above.
Set up voicemail security code: Dial 121, option 4 then option 2. To access messages while abroad dial +44783612112, enter mobile number when requested, and the PIN.
While abroad
If you experience connectivity issues while abroad, please try restarting your device and then manually selecting a roaming network.
If you still have connectivity issues, please contact the Support Centre directly. Connect Portal
Mobile usage while abroad
The Vodafone contract has awareness messages set up for updates on data volume usage. If you use a high volume of data you may receive these messages for your information. Please be aware that we have a 30GB of data cut off limit and you will receive awareness messages before this limit is reached. If you do reach this limit, please raise a ticket on the Mobile Phone Request Form – General Mobile Advice and provide the reason and approval for any additional costs incurred: Connect Portal
Reducing roaming charges
Roaming charges can be quite expensive, so if you’re going abroad and need to use your mobile device, please familiarise yourself with the various measures you can take to avoid running up excessive roaming charges and incorporate them into your routine every time you travel.
