In-person IT support

Visit an IT support desk for face to face, practical advice. No appointment necessary.

Staff support

From Monday 24 November 2025 the IT in-person support desk in the Kilburn Building will be temporarily re-located to the ground floor of Main Library while building works take place.

The desk will continue to provide the same face-to-face IT support as now, and be staffed by IT Services. It will be open 8am to 5pm Monday to Friday. The re-location is expected to be until September 2026, when the support desk will return to the Kilburn Building.

The support desk helps with all University supported IT services, for example:

  • IT account queries,
  • Connecting laptops, smartphones and tablets to email, eduroam Wi-Fi and Virtual Private Network (VPN),
  • Full support for University owned IT equipment.

Support for University services on personal equipment is on a best-endeavours basis.

Kilburn Building (until Friday 21 November 2025)

  • Building 39 on the campus map
  • Follow the IT Support Centre signs on the ground floor
  • Monday to Friday, 8am to 5pm
  • Appointments are not necessary, however they can be requested in some circumstances

Student support

On site student IT support is available at the Main Library and Alan Gilbert Learning Commons.

The Library Digital Support team provide help for students with IT account queries, connecting laptops, smartphones and tablets to email, eduroam, Wi-Fi and Virtual Private Network (VPN), University licensed applications (including Microsoft Office 365), Library PC cluster support, Library digital services and general IT guidance. Support for personal equipment is available and includes advice on connecting to University services, licensed software setup, operating systems, general troubleshooting and virus removal.

Please see the Library website for closure information:

Regular information:

Main Library

  • Building 55 on the campus map
  • Library Customer Services Desk, Ground floor, Blue area
  • Monday to Friday, 9am to 5pm.

Alan Gilbert Learning Commons (AGLC)

  • Building 63 on the campus map
  • Customer Services desk is on the right, through the revolving doors
  • Monday to Friday, 9am-5pm

Other library sites

Support is available on request at:

  • Eddie Davies Library, Alliance Manchester Business School
  • Stopford Library, Stopford Building
  • Lenagan Library, Martin Harris Centre
  • Art and Archaeology Library, Mansfield Cooper Building