IT Services


A new way to login

Need help with 2-factor authentication? Visit our IT help and support page:

We've added an extra layer of IT security for all staff and postgraduate research students by introducing 2-factor authentication. This changes the way we login each day, by prompting users to go through a new virtual private network (VPN) called GlobalProtect.

You will continue to enter your University username and password at the usual login screen; however following that, you will then be prompted to login to GlobalProtect. To access this, you will need to use our new 2-factor authentication service, which is being provided by a company called Duo.

You will probably have come across 2-factor authentication already if you use mobile banking. For example, you may enter your login details and then use a device such as your phone to generate a code - this code is the final piece of information needed to verify your identify and access your account.

Why we need additional security

Passwords can be easy to compromise – they can be stolen, guessed or hacked. By adding extra security, we can make it much more difficult for someone to use your password to access University information and services.

Timeline

  • Starting from Tuesday 31 October 2017, all staff and PGR students received a series of emails from IT Services (and their departmental communications teams) with details of how to register with Duo, our 2-factor authentication service provider.
  • On Tuesday 21 November 2017, the new GlobalProtect VPN was switched on and all staff and PGR students now need to use Duo 2-factor authentication to login.

Next steps

Entering a password and code

A new way to login