Are you being asked for a Duo bypass code?
If you are seeing a screen asking for a bypass code from your IT help desk, it means you might not have properly registered Duo Mobile on your phone. To fix this, please use the device you originally registered for Duo and open a web browser. Go to iam.manchester.ac.uk. There, you can sign in to the IT Account Manager and Duo Device Management on the 2-factor (Duo) tab and add a new device. Contact us if you need further advice.
Get in touch
Make a request, report a fault, or access the Knowledge Base to find solutions and instructions for your IT Visit the Connect portal
Telephone IT support is available 24 hours a day, 7 days a week. Call us on: 0161 306 5544. Note that calls are recorded.Call recording
Visit an IT support desk for face-to-face, practical advice. No appointment necessary.In-person IT support
Student IT support, provided by the Library (9am-5pm Mon-Fri): Library student IT support
