IT Services


Changing your password

Before you get started

To reduce the risk of your IT account being locked after changing your password, you should log out of as many services as possible before you change it.

Close Microsoft Outlook. If you are using the Microsoft Lync instant messaging software, you will need to completely sign out of it rather than just closing the window.

We also recommend you temporarily disable WiFi and 3G/4G on any devices you use to connect to University services, such as your smartphone, laptop or tablet.

Change your password

The only way to change your IT account password is through the IT Account Manager.

If you are unsure whether a link to a password change page is legitimate, you can visit the IT Account Manager by typing https://iam.manchester.ac.uk/ into your web browser's address bar.

  • To change your IT account password, sign into the IT Account Manager.
  • When you have signed in, click the "Passwords" tab
  • Click "Update" in the row that contains "University Password" and follow the instructions on the page.
  • Once you have done this, if you are using a University computer, re-start it.

After changing your password

Once you have changed your password, many devices and software applications will prompt you to enter your new password when they try to connect. Once this has been done, you don't need to do anything else.

However, in some cases you might need to reconfigure your device.

Eduroam wireless (WiFi)

If you're using Windows, OS X, Linux or iOS (iPad, iPhone, iPod touch), you should receive a prompt to change your password.

  • If you do not get a prompt and you cannot connect to Eduroam, use the Eduroam Configuration Assistant Tool to set up eduroam again, ensuring you log in with username@manchester.ac.uk, where "username" is your standard University account (usually beginning with 'm').

If you're using Android, follow these instructions to change your eduroam password:

  • Go to your "Settings" menu
  • Tap "WiFi"
  • Hold "eduroam" until "Modify Network" appears
  • Tap "Modify Network"
  • Enter your new password in the "Password" area.

Note: Depending on the version of Android used, your settings menu may use the word "Wireless" or "Networks" instead of "WiFi"

Staff email

Outlook for Windows: If you are using a University Managed Desktop PC, you should not need to change your password. If you are using a laptop or other non-managed computer, enter your new password when prompted.

Outlook for Mac OS X: Enter your new password when prompted

iOS: If you do not receive a prompt to enter your new password, follow these instructions:

  • Go to your "Settings" menu
  • tap "Mail, Contacts, Calendars"
  • Tap through to the "Work" email account section
  • Tap "Account"
  • Enter your new password in the "Password" area.

Android: If you do not receive a prompt to enter your new password, follow these instructions:

  • Go to your "Settings" menu
  • Tap "Corporate" in the "Accounts" section
  • Tap username@manchester.ac.uk, where "username" is your standard University account (usually beginning with 'm')
  • Tap "Incoming settings"
  • Enter your new password in the "Password" area.

Thunderbird for Windows, Mac OS X and Linux: You will need to remove your existing password, close and re-start Thunderbird.

  • Windows: From the menu, select "Tools > Options > Security > Passwords > View Saved Passwords", select the password and click "Remove"
  • Mac OS X: From the menu, select "Thunderbird > Preferences > Security > Passwords > View Saved Passwords", select the password and click "Remove"
  • Linux: From the menu, select "Edit > Preferences > Security > Passwords > View Saved Passwords", select the password and click "Remove"