Windows 10 - pre-upgrade

Due to the latest COVID-19 restrictions we have paused work to upgrade our University’s managed laptop and desktop computers to Windows 10.

If you have already submitted a request to upgrade your laptop or desktop to Windows 10 and are waiting for this to take place, IT Services will contact you when upgrades are able to restart. This is likely to be when lockdown restrictions are lifted and staff are able to return to campus.

In the meantime, you may continue to use your Windows 7 device for work.

Essential reading before you get started

You must move your files to the new location on your personal network storage (P: drive) before you upgrade to Windows 10, as a University Windows 10 computer handles your P: drive differently to Windows 7.

Before upgrading to Windows 10, you must take responsibility for backing up any data stored on the local hard drive (C: drive). IT Services cannot take responsibility for data lost during this process.

You confirm and agree you understand the upgrade will erase all information and software applications on the computer

Q: How do I ensure I keep my Google Chrome and Mozilla Firefox bookmarks?
A: You will need to copy your bookmarks yourself, before your computer is upgraded:

Questions and answers - after Windows 10 has been installed

Q: How do I set up the University Printers on my computer?
A: For Xerox printers, open the Software Centre, use the Search box to search for Xerox, click on Xerox Printer Queues for Multi-user PCs and follow the on-screen instructions. If you're using a networked printer which isn't manufactured by Xerox, you may be using iPrint.

Q: Where can I find a list of software applications available on the Software Centre?
A: Browse through the list displayed when you open the Software Centre and click the Filter menu to browse by category, or use the Search box to find a specific software application.

Q: Why can I not see a particular software application in the Software Centre?
A: Some software applications are specifically designed to work on certain version of Windows. This software may not be compatible with Windows 10. Alternatively, the work to include this software may still be in progress.

Q: Why do I have to use the Software Centre rather than installing my own software?
A: To ensure a consistent user experience, improved support and that cyber security requirements are met, it’s important for us all to take responsibility for the security of our IT estate.

Q: How do I request a software application which isn’t on the Software Centre?
A: You'll need to request an application be added to Software Center or Microsoft Store by filling in the Software Enquiry/Report a fault form in the Support Portal. Your request will be reviewed to establish if a business case is required due to cost or licensing implications. Once confirmed, this software will be available through the Software Centre.

Q: I used to have admin rights on my old University computer. Why do I not get these on my Windows 10 computer?
A: There are currently more than 6,000 University Windows 7 computers where users have admin rights merely to enable software installation. In the vast majority of cases, admin rights are no longer needed due to the extensive catalogue of software available on the Software Centre. Having a large number of users with admin rights presents a significant risk from legal and security points of view. It also results in a significant number of non-standard computer setups which has a detrimental effect on support. Admin rights for University managed Windows 10 computers will only be allocated in extreme circumstances and where there is a genuine business case.

Q: May I use older versions of web browsers, software applications or helper apps?
A: This is not permitted. In the longer term, we are investing in technology which will allow you to run older software in a protected environment but as of yet there is no known time for this to be made available.