Research applications and support
Research IT supports a range of software (specific applications, as well as selected programming languages and compilers) in the compute, data and visualization arenas and generally with using the supported Research IT platforms.
Features
- Help with installation/running of research applications, both on researchers’ hardware and local and regional HPC systems
- Short-term optimisation
- Debugging
- Scripting of code in, or for, research applications
Eligibility
Academics, research staff and Postgraduate Research students are eligible to use this service.
Service Level Agreement (SLA)
We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.
Availability
This service is available 9am – 5pm, Monday to Friday.
Support hours
9am – 5pm, Monday to Friday.
How to request/access
Request the service through the Support Portal:
Alternatively, you can speak to IT Support by calling +44 (0)161 306 5544 (or extension 65544) or visit a walk-up IT Desk