Document and file management

This service provides customers with the function to collaborate and store data in a centrally-provided and managed facility. There are two main tools available to support this service, Shared Areas and Microsoft SharePoint.


  • Creation of collaboration areas for document and file storage
  • Ability to set permissions on folders to specified individuals
  • Automated backup of data
  • File recovery on centrally provided storage systems
  • Audit reporting available

SharePoint Features

  • Collaboration through co-authoring, sharing lists and libraries
  • Schedule team meetings
  • Manage task lists, team areas, wikis, blogs, document management, record management and intranet capabilities
  • Professional advice and guidance
  • Online and face-to-face training


All members of University staff are eligible to use this service.

Service Level Agreement (SLA)

We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.


This service is available 9am-5pm, Monday to Friday.

Support hours

9am - 5pm, Monday to Friday.

How to request/access

Further information for SharePoint be found on the SharePoint Support Hub:

Request the service through the Support Portal:

Alternatively, you can speak to IT Support by calling +44 (0)161 306 5544 (or extension 65544) or visit a walk-up IT Desk