Business systems support and maintenance
This service provides resource to help support and maintain day-to-day business systems, and work as technical experts on project delivery approved by the relevant governance process. The business areas or systems supported include:
- Finance Systems
- Human Resources Systems
- Alumni Systems
- Estates Systems
- Faculty Systems
- Reporting Systems
- Research Information Systems
- Student Administration Systems
- System Integrations.
Features
- Day-to-day maintenance of systems
- Patching
- Incident Resolution
- Standard Request Resolution
- Resource for approved demand delivery
Eligibility
All members of University staff are eligible to use this service upon request and provision of funds.
Service Level Agreement (SLA)
We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.
Availability
This service is available 9am-5pm, Monday to Friday.
Support hours
9am - 5pm, Monday to Friday.
How to request/access
Request the service through the Support Portal
Alternatively, you can speak to IT Support by calling +44 (0)161 306 5544 (or extension 65544) or visit a walk-up IT Centre
