Walk-up IT support

Visit a walk-up IT support desk for face to face, practical advice. No appointment necessary.

Staff support

Kilburn Building

In light of the high rates of infections due to the Omicron variant of COVID-19, and to protect our telephone service while many staff are working from home, the walk-up IT support desk in the Kilburn Building will remain closed until further notice, although this will be reviewed on a weekly basis. As of yet, there is no confirmed date for the re-opening of the Kilburn Building walk-up support desk, however, we intend to be open for the start of Semester 2.

Student support

On site student IT support is available at the Main Library and Alan Gilbert Learning Commons.

The Library Digital Support team provide help for students with IT account queries, connecting laptops, smartphones and tablets to email, eduroam, Wi-Fi and Virtual Private Network (VPN), University licensed applications (including Microsoft Office 365), Library PC cluster support, Library digital services and general IT guidance. Support for personal equipment is available and includes advice on connecting to University services, licensed software setup, operating systems, general troubleshooting and virus removal.

Main Library

  • Building 55 on the campus map
  • Library Customer Services Desk, Ground floor, Blue area
  • Monday to Friday, 9am to 5pm.

Alan Gilbert Learning Commons (AGLC)

  • Building 63 on the campus map
  • Customer Services desk is on the right, through the revolving doors
  • Monday to Friday, 9am-9pm
  • Saturday, 9am to 5pm

Other library sites

Support is available on request at:

  • Joule Library, Sackville Building
  • Eddie Davies Library, Alliance Manchester Business School
  • Stopford Library, Stopford Building
  • Kantorowich Library, Humanities Bridgeford Street Building
  • Lenagan Library, Martin Harris Centre
  • Art and Archaeology Library, Mansfield Cooper Building