Telecoms Liaison Officer Information
A Telecoms Liaison Officer or "TLO" is a nominated contact between the department and the Telecommunications Office who assists with the telephony requirements of the department.
The Telecommunications Office will only accept requests for telephone services if made by either the TLO or the Head of Department.
STAFF DIRECTORY
Please inform us of any changes that may affect the details we hold in the staff directory. The details generally required are:
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Ext no, Name, Title, Job Title, Email Address, Fax No, Room No, Building, Department
Also, if staff leave, change their name or change their title for any reason please send details to Jayne Jackson by post or by email jayne.f.jackson@manchester.ac.uk
INSTALLATIONS, MOVES, NEW PHONES & ACCESSORIES
For moves, new phones etc. please either send an Email to telecoms-services@manchester.ac.uk or a Purchase Order to the Telecoms Office. There is a charge associated with this type of service so please ensure that a Finance Code is quoted on the order - work cannot begin until this is received.
In addition to the cost code the following information is required:
- MOVES - Extension Number, Existing & Destination Socket No & Room No.
- INSTALLATIONS - Precise details as to where socket is to be installed or moved to.
VOICEMAIL
To reset the security code to default or to set up voicemail please send an email to jayne.f.jackson@manchester.ac.uk or diane.lear@manchester.ac.ukCALL INFORMATION / TIGER REPORTS
Cost and Call Summaries are produced by the Tiger Reporting System.
A Departmental Cost Summary listing totals for your department's extensions is produced on the first Saturday of every month and is sent to the person/persons responsible for checking and recharging telephone usage (this doesn't necessarily have to be the TLO).
If you need an itemised summary for an extension, you can request a Call Detail report by emailing diane.lear@manchester.ac.uk with an explanation of the intended use, (e.g. for re-charge purposes or suspected abuse). Please note, however, additional authorisation may be required from Human Resources due to the Data Protection Act.
These reports can be posted or emailed to you in various formats to suit your requirements.
TIGER REPORT VIEWER
For your PC to read reports emailed in Tiger format you will need to download the Tiger Report Viewer. Alternatively the software is also available from the Telecoms Office.
CLASS OF SERVICE CHANGES
There are several access levels available to suit your requirements and we can set a different access level to each of the following time ranges:
Office Hours ( 8am to 6pm )
Out of Office Hours ( 6pm to 8am , weekends & public holidays )
If you wish to change the current level of access for an extension please send an email to jayne.f.jackson@manchester.ac.uk or diane.lear@manchester.ac.uk .