The University of Manchester : IT Services News

Remedy Service Desk schema now available

Tue, 15 May 2012 09:08:00 0000

Remedy is now back up and running and the Service Desk schema is now fully accessible, though should still be considered at risk until notified otherwise.

Full service has been restored with no data loss. Email addresses that had been temporarily diverted away from Remedy are now in the process of being reinstated.

Calls that have been submitted to Remedy since Thursday will need to be worked through systematically, so there will be a period of catch-up before normal turnover is resumed.

Many thanks for your patience and co-operation during this time.

Sinead Renold
Shared Service Desk Manager

Livelink Unavailable

Tue, 15 May 2012 11:47:00 0000

Upon Restore after this mornings RFC 4391 and 4394, the Livelink File store has become unavailable.
Livelink will be unavailable until this is rectified. Further updates will be posted here.

- UPDATE 12.45 Livelink is still unavailable. The Infrastructure & Operations team are currently working on this.

Shaz Amin
IT Officer
61612

Remedy System Update

Fri, 11 May 2012 10:52:00 0000

We are still experiencing problems with
access to Remedy and we have a technical
team working on a resolution.

Unfortunately access to Remedy will not
be restored today.

Next update will be provided on Monday
(14 May 2012).

Many thanks

Sinead Renold
Shared Services Desk Manager

Remedy is currently unavailable

Fri, 11 May 2012 06:55:00 0000

The planned creation of archive tables
in Remedy (RFC 4383) is causing
unexpected database timeouts. This has
rendered the service temporarily
unavailable for Remedy users.

Web submissions from end users will
still be accepted into the system
without issue.

As were are out of hours and the service
is already highlighted as �at risk�
during the implementation of this RFC,
the process will be left to run its
course.

Updates to follow.

G Barclay
Problem and Knowledge Management
63978

Core router upgrade - 15th May 2012

Tue, 01 May 2012 14:42:00 0000

Subject to RFC approval, we will be performing some routine maintenance and resiliency improvements to the one of the core campus routers. The work will begin at 7.45am on May 15th 2012 and should take between 5 and 10minutes. During that time, the following will have no network access (wired and wireless):

- all buildings on the western side of Oxford Road on South Campus, as far south as Whitworth Art Gallery and as far north as the Precinct Centre. This will include AQA, but exclude MBS West and Harold Hankins

- all users on the 'CSIST' vlan, across the entire campus

- dental school site within Manchester Science Park (Williams House)

In addition, the phone system within the Denmark Road building will also be affected - landline calls will not be possible during the work.

Apologies for any inconvenience

ITS Networks
network@manchester.ac.uk