IT Services


Telecoms Liaison Officer information

A Telecoms Liaison Officer (TLO) is the nominated contact between your department and the Telecommunications Office.

At the Telecommunications Office, we generally only accept requests for telephone services if made by either the TLO or a Head of Department.

Staff directory

Please inform us of any changes that may affect the details we hold in the staff directory. The details generally required are:

  • Ext no, Name, Title, Job Title, Email Address, Fax No, Room No, Building, Department

Installations, moves, new phones and accessories

For office move, installation, new phone and accessory requests, please email us with a purchase order and finance code. We charge for all of our services, and we cannot begin any work until a purchase order is received.

In addition to the cost code, the following information is required for moves and installations:

  • extension number;
  • existing and destination socket number;
  • room number; and
  • precise details as to where socket is to be installed or moved to.

Voicemail

To reset the security code to default or to set up voicemail please contact us.

Call information and Tiger reports

Cost and call summaries are produced by the Tiger Reporting System.

A Departmental Cost Summary listing totals for your department's extensions is produced each month and sent to the people responsible for checking and recharging telephone usage.

If you need an itemised summary for an extension, you can request a 'Call Detail Report' by contacting us with an explanation of the intended use. Please note, additional authorisation may be required from Human Resources due to the Data Protection Act.

Tiger report viewer

For your computer to read reports emailed in Tiger format you will need to use the Tiger Report Viewer. Please contact us for access to this software.

Class of service changes

There are several access levels available to suit your requirements and we can set a different access level to each of the following time ranges:

  • Office hours (8am to 6pm)
  • Out of office hours (6pm to 8am, weekends and public holidays)

If you wish to change the current level of access for an extension please contact us:

Rotary dial