IT Services


2-factor device options

Smartphone and Duo Mobile app

The easiest and recommended way to authenticate is by using the Duo Mobile app on a smartphone or tablet to receive a simple push notification (allowing you to respond with a simple tap), or generate a passcode (doesn’t require a phone signal or internet connection). As part of the setup process you will be guided to download the free Duo Mobile app onto your smartphone.

Duo key fob

If you don’t have a smartphone or for example you work in a lab where phones are not allowed, you can collect a free Duo key fob from the walk-up IT Support desk in the Kilburn Building. Once the key fob has been registered to you, it can be used to generate a passcode that you use to complete the authentication process. The Duo key fob does not need an internet connection to generate passcodes.

Alternative options

Standard mobile phone

You can use a mobile phone to verify your identity by receiving a phone call, or a passcode sent via text message (SMS). Each authentication via phone call or text message uses pre-purchased Duo credits and therefore costs the University money. For this reason we’d prefer if you used one of the free options as your default method.

Phone call to a landline

The landline option is only recommended if your landline phone is located in a secure area or office. When you answer the phone call, you will be given instructions to follow. Each authentication via phone call uses pre-purchased Duo credits and therefore costs the University money. For this reason we’d prefer if you used one of the free options as your default method.

Specific needs?

If you have specific needs that are not catered for, please contact the IT Support Centre by calling +44 (0) 161 306 5544 and they will be happy to advise.

Ready to get started?

The University IT Account Manager offers self-service options to manage your authentication method and devices.

2-factor authentication from Duo