IT Services


Research data storage

We offer centrally-hosted and administered, resilient and backed-up data storage for researchers. This storage service is recommended by University of Manchester Research Data Management (RDM) Service as it satisfies the Research Council UK RDM guidelines.

Features

  • Suitable storage for large amounts of researchers’ data, commonly referred to as ‘Isilon’
  • Storage can be accessed from campus-wide desktops and laptops or from the High Performance Computing (HPC) Internal platform

Eligibility

University academics and research staff are eligible to use this service.

Service Level Agreement (SLA)

We aim to respond to service requests within one working day and to resolve standard queries and requests within 5 working days. However, because of the wide variety of requests we receive related to this service, in some cases resolution may take much longer. If this is the case you will be notified via the ticketing system; you will also receive regular updates until your request is resolved.

Availability

This service is available 24/7. Availability is estimated at 99%.

Support hours

9am – 5pm, Monday to Friday.

How to request/access

The online request form can be found on the Research Data Storage introduction page: