Accommodation network services
This service provides the internet and technical support associated with internet access to students in their halls of residence.
Features
- Network registration
- Internet access
- Technical support
Eligibility
All students currently living in University-owned accommodation are eligible to use this service.
Service Level Agreement (SLA)
We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.
Availability
Access to the service is available 24/7.
Support hours
Access to support for the service is available 24/7.
How to request/access
Registration for the service is via the Hornet terminal and portal:
