IT Services


WiFi services

This service offers WiFi access across the University Campus. The wireless networks available on campus are:

  • Eduroam
  • UoM_WiFi
  • The Cloud (See Knowledge article for buildings where The Cloud is available)

The preferred WiFi network for staff and students is Eduroam which allows for automatic connection to the WiFi utilising your university username and password. The UoM_WiFi network can be utilised by staff, students and visitors and requires authentication on each use.

IT Services Wireless Information
Knowledge Article: Wireless around the University
Request Visitor WiFi Access

Features

  • Secure WiFi Access
  • Visitor WiFi Access
  • Access to Eduroam at institutions worldwide

Eligibility

All members of staff and all students are eligible to use this service. Visitor access is also available.

Service Level Agreement (SLA)

We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.

Availability

This service is available to access 24/7 at locations with campus wireless facilities.

Support hours

9am – 5pm, Monday to Friday.

How to request/access

This service is provided automatically to staff and students. The IT Services Wireless Information page and Knowledge Base provides instructions on getting your devices connected to the wireless. Further assistance can be requested via the IT Support Centre.