IT Services

Cluster imaging

This service re-images a cluster with the current or new version of Windows.


  • Uses SCCM2012 to re-image PCs in cluster with current or new version of Windows
  • Installs all updates and common packages


All University students are eligible to use this service.

Service Level Agreement (SLA)

We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.


This service is available during cluster opening times. To see the different opening times of the various different clusters, please click the link below:

Support hours

9am – 5pm, Monday to Friday.

How to request/access

The service is provided to all designated PC cluster rooms. For more information please contact the IT Support Centre: