IT Services

BitLocker encryption and key recovery

This service provides central storage of BitLocker encryption keys for managed laptops.


  • Encryption of managed laptops
  • Central storage repository of recovery keys for users


All members of University staff and students are eligible to use this service, as are mobile users.

Service Level Agreement (SLA)

We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.


This service is available 24/7. Availability is estimated at 99.7%.

Support hours

8am – 5pm, Monday to Friday.

How to request/access

This is an internal service within IT Services. For more information please contact the IT Support Centre: