IT Services


IT security advice

The provision of advice and guidance on any aspect of IT security.

Features

  • Ensures compliance with University policies, Standard Operating Procedures and Technical Security Standards

Eligibility

All University staff and students are eligible for this service.

Service Level Agreement (SLA)

We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.

Availability

This service is available 8am – 5pm, Monday to Friday.

Support hours

8am – 5pm, Monday to Friday.

How to request/access

Access to the services provided can be requested via the IT Support Centre: