IT Services


Security incident prevention

We provide preventive measures to maintain the confidentiality, integrity and availability of security assets.

Features

  • Implementation and maintenance of multi-layered security controls
  • Provides a defence-in-depth security posture

Eligibility

All systems, services and digital information assets on campus

Service Level Agreement (SLA)

We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.

Availability

This service is available 24/7.

Support hours

8am – 5pm, Monday to Friday.

How to request/access

Access to the services provided can be requested via the IT Support Centre: