IT Services


Security incident monitoring and management

The monitoring of core systems and security information and event management to identify events and incidents.

Features

  • Proactive monitoring of core systems
  • Prevent and detect security events and incidents

Eligibility

University staff who are based in IT Services are eligible for this service.

Service Level Agreement (SLA)

We aim to respond to service requests within one working day and to resolve your query/request within ten working days. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly.

Availability

This service is available 24/7.

Support hours

8am – 5pm, Monday to Friday.

How to request/access

Access to the services provided can be requested via the IT Support Centre: