IT Services


July 2017

Please note, these figures do not include scheduled maintenance periods for service improvement.

Infrastructure service availability

Target

Performance

Network core

99.97%

100%

Office 365 student email

99.97%

100%

Central Authentication Service

99.97%

100%

Microsoft Exchange Staff & PGR email

99.97%

100%

University of Manchester homepage

99.97%

100%

Network storage - (Isilon)

99.97%

100%

Podcasting

99.97%

100%

Enterprise applications availability

Target

Performance

Blackboard

99.97%

100%

Oracle Financials

99.97%

100%

Content Management System

99.97%

Campus Solutions

99.97%

100%

Oracle Customer Relationship Management

99.97%

100%

Resourcelink

99.97%

99.87%

ALMA

99.97%

100%

eScholar

99.97%

100%

Timetabling: Staff & Student Personal

99.97%

100%

Alumni - (The Raiser's Edge)

99.97%

100%

Abacus

KPI

Scheduled maintenance

Please note, these figures do not include scheduled maintenance periods for service improvement.