IT Services

Managing junk email

There are different types of junk (or 'spam') email, such as unsolicited commercial messages or harmful emails.

Like any organisation, we have a number of measures in place to block these kinds of messages, but sometimes junk emails may get through.

Help us keep the University safe - it's quick and easy

If the unwanted email message appears like it could be harmful, for example it potentially contains an infected attachment or link to malicious or scam websites, please report this using the instructions on our phishing page instead:

However, for other junk emails which are a general nuisance, such as unsolicited commercial emails or offensive messages, follow the instructions below. It's very quick and easy to submit a junk email to us, and it'll only take you about ten seconds. You can do this in one of two ways:

Option 1: Using Microsoft Outlook 2010

  1. Select the junk email message *
  2. Click “More” (next to the “Forward” button) and select “Forward as attachment”
  3. In the new message window that pops up, send the email to

Option 2: Using Outlook Web App

  1. Right-click (or Ctrl+click on a Mac) on the junk email message *
  2. Click "Forward as attachment"
  3. In the new message window that pops up, send the email to

You don't need to explain why you've sent the message. Everything we need to know will be in that attachment.

Never reply to suspected junk email, click any links or open any associated attachments (as these more than likely will contain viruses). Replying or clicking an 'unsubscribe' link could confirm to the sender that your email is in use and they will send you more. The only way to be completely safe is to delete any suspect messages.

* You can also submit multiple messages at once by holding down Ctrl and clicking all the messages you want to submit.